Frequently asked questions
Use the booking form and send the model number, the symptom, the address and how the appliance is built in. We confirm the details and the visit in writing. If something is missing, such as the fuel type of a range or the label, we ask before booking so the technician can prepare properly.
It is usually on the door frame, along the inside wall, on the front edge of a drawer or under the cooktop. It starts with Z. Our guide to finding the model number shows the typical spots by appliance type.
Monogram labels are compact but informative. The letters tell a technician whether the unit is dual-fuel, all-gas or induction, a column or a French-door refrigerator, a steam oven or a speed oven. That decides the parts, the checks and how the appliance is reached. A wrong guess about the model can mean a wasted trip, which is why we ask for the label first.
Only the signals documented for a model have a stated meaning, and we list those in the error code library. Write the code down exactly as shown before you press anything, because the display behavior can help the diagnosis.
One controlled power reset is a reasonable outside check after you have recorded the code. Repeated resets can hide a fault and should be avoided. Never open a panel or bypass a switch. If a reset brings the same code straight back, stop and book a visit.
Leave the home immediately without touching switches, then call the gas utility or 911 from outside. Do not return until the utility or the fire department tells you it is safe. Afterward, tell us about the smell when you book so the appliance and its gas connection are handled with that history in mind.
Yes, built-in access is a normal part of our work, from flush column refrigerators to ranges set between stone counters. Mention panels, trim kits, tight enclosures and stone surrounds in your request so the technician can plan the approach. Cabinet depth, a stone surround or a fixed trim kit can change how a column refrigerator, a wall oven or a dishwasher is pulled forward.
A panel-ready refrigerator, column or dishwasher carries a custom front that matches the cabinetry, so handling it needs more care and sometimes help moving the panel. Tell us when the unit is panel-ready; the II ending in many labels usually points to it.
It describes what the technician found, the repair we propose and what it involves. You read it at your own pace, and nothing is done until you approve it. If you decide against the work, the diagnosis still stands as a record of what was found.
We explain the findings plainly and you decide. Our note on repair or replace describes how to weigh an older unit against a repair. Age, the kind of fault and the condition of the cabinetry around the appliance all play a part, and you make the call with the written findings in hand.
Yes. Monogram units include current and discontinued ones, and the label tells us which one you have. Availability of parts for an older unit is part of the diagnosis and the written estimate.
Describe what you see, hear or smell, and when it happens: at start-up, during a cycle, after a power cut or only at night. Mention anything recent, such as a kitchen remodel, a move of the appliance or a change in the building water supply. Those details narrow the diagnosis before the visit begins.
We work in San Francisco and across the Bay Area, including the peninsula, the North Bay, the East Bay and the South Bay. If your city is not listed, send the request anyway and we will tell you whether we can reach you. The locations section lists the counties and cities.
Clear the space around the appliance, move rugs and small items out of the way, have the label and any code written down, and note what has already been tried. Share parking, gate and elevator details for your building. For a refrigerator or freezer, a little empty shelf space at the front also helps.
Yes. Include the unit number, the resident contact and any building requirements, such as insurance documents or reserved elevator times. We send the written estimate to whoever is approving the repair, as you specify in the request.
From the outside only: power, breaker, GFCI, gas valve position, door and latch closing, gasket, filter cleaning, clearing a vent or drain screen and the water supply valve. Each check should be quick and reversible, and if it changes nothing, stop there. Anything beyond that belongs to a technician, including anything near gas fittings, sealed refrigeration or live wiring.